At POOLCENTER.com we pride ourselves on our great customer service. We go to
great lengths to ensure that each order placed by our loyal customers is
fulfilled and handled with one hundred percent customer satisfaction.
Listed below are just a few of the comments our customers sent to us regarding the
excellent service they received.
Sent: Wednesday, March 10, 2010 Subject: Re: Order #126203 from POOLCENTER.com
Thank yoiu for your prompt response and correcting my order. I will indeed mention your site to my friends and I have put your site in my favorites.
Sent: Saturday, March 6, 2010 from Kampyle website user feedback
I am a Poolman's son and have worked with my father off and on for the last 10 years so I know quite a bit about pools and pool maintenance. Your pool info page is, in my opinion, THE encyclopedia of
pool care and pool water chemistry. I enjoy learning how the chemicals actually work and why things work the way they do. This is the site I come to whenever I have a question.
Great Job!! Ryan
Sent: Thursday, Feb 18, 2010 from Kampyle website user feedback
its very difficult to find almost everything you need regarding pools info, repairs, maintanice, and solutions.. THIS SITE. is by far the BEST and i just want to say thank you ALL for making this
site easy and very detaild. I own my own pool cleaning buissnes and this has halp me alot. Thank you very much for all the information you guys put out.
Sent: Friday, Feb 11, 2010 from Kampyle website user feedback
wow! i had been looking for pump parts for hours. Stumbled on this website and found everything i needed. Great selection.
Sent: Friday, January 29, 2010 from Kampyle website user feedback
very easy to look up parts. We find all our equipment on your site
Sent: Tuesday, January 16, 2010 from Kampyle website user feedback
Everything I needed to see and read. Very understandable. Your site has made my life a lot less expensive since there's really no need to call a pool company when I can do it my self.
Sent: Wednesday, January 03, 2010 from Kampyle website user feedback
Web page layout is very easy to use and comprehensive. It's nice to go to a website that actually functions for more than just one type of item, not just pumps or filters or parts, etc.
Sent: Wednesday, December, 16 2009 from Kampyle website user feedback
Dear PoolCenter,
I have just been browsing through your pool toy collection for hours! I'd really like to have a pool party for my birthday party next year, and I'm pretty sure that we will be buying many toys and
accessories from here!
Sent: Thursday, December 03, 2009 from Kampyle website user feedback
Been buying from you guys for about three years. Prompt shipping, good customer service and great prices. Keep up the good work! Highly recommended..
Sent: Wednesday, November 18, 2009 from Nextag Review
Great transaction. Smooth. We got our stuff in 4 days. We have used POOLCENTER before, and we never had a problem. The website is easy to find stuff, when your in a hurry like me - gotta go!
Sent: Friday, November 6, 2009 from Live Chat
Absolutely no apology necessary. I am delighted with this extraordinary level of customer service, and grateful to you for being so responsive.
Sent: Thursday, October 30, 2009 Subject: customer feedback: Mike
I just placed an order with Mike from your order department. He was fantastic - he went out of his way to make sure that I will get my order in time, and that it was definately in stock. I really appreciated his service. He is an asset to your company. I will recommend your company to my friends.
Sent: Thursday, October 23, 2009 Subject: Thank you note
As you may recall, I wrote last year to express my appreciation for the help the PoolCenter technical department has provided me, in particular, that of John Galcius. This will let you know that his knowledgeable assistance has continued throughout this past summer, as I have attempted to deal with what seems to be a very pesky small leak. Indeed, even when I have not bothered him with one question or another, for example, he took the time to spontaneously send me information on evaporation measurements and rates. This kind of attention to caller's concerns surely goes behond what his job description may be like.
Sent: Thursday, October 10, 2009 Subject: Re:
Thank you Jessica. This is what I was looking for. Your customer service is excellant. I will be ordering from your company.
Sent: Saturday, Sept 26, 2009 from Bizrate Survey
Mike Mykietyn was patient, knowledgeable and extremely helpful. His on-line chat was the reason I decided to purchase from your store.
Sent: Friday, September 11, 2009 from Bizrate Survey
Fast shipping & good price on the merchandise ordered.
Sent: Monday, August 24, 2009 Subject: Re: got it..........
Thank yoiu again. The birthday party was success thanks to you ensuring my items were reshipped. Thanks for the excellant follow through. This was my first time ordering from Poolcenter.com and there will be many more.
Sent: Tuesday, August 4, 2009 Subject: Re: ups issue
I can't thank you enough for your time and resolving this issue with UPS. I received my parts today and they were on my porch... not in my bushes! An issue with a shipper would never stop me from using a supplier especially when you took care of this manner you did and keeping me posted on updates....Thanks!
Sent: Friday, July 17, 2009 Subject: Thanks for that!
I love this site! You have everything I need, and it's easy to find - but the best part is the customer service. You never know these day, ordering on the internet, if you will actually receive the items you pay for. You shipped fast and correct, and it is duly noted.
Sent: Friday, May 8, 2009 Subject: Re: Shipping to France
Thanks for the information. When delivery, French VAT of 19.6% + import duty is added to your catalogue price, it rolls up to over $1,100, and renders the deal uneconomic. Thanks anyway for all your help and congratulations on a top website packed full of helpful and informative stuff. You guys give web merchandising a good name!!
Sent: Wednesday, May 6, 2009 from Kampyle website user feedback
My experience with your website and company has been wonderful. I will recommend you to everyone I know that has a pool.
Thanks.
Sent: Thursday, April 30, 2009 Subject: Thank you --- Re: Your POOLCENTER.com Order has Shipped - 368607
I wanted to take a moment to say thank you for correcting my order and taking the extra time without me having to ask to get it shipped nder the wire the same day. Almost no companies take this type of extra care in custoemr services anymore, but belive me, it is very much appreciated.
Ed Leonard
Sent: Wednesday, April 15, 2009 Subject: Re: 80647439 / order #60544029
I appreciate your quick response to my request. I enjoy doing business with a good, responsive, reliable and customer oriented organization. I will be placing another order in the near future.
Thanks and Keep up the good work.
Sent: Monday, March 2, 2009 Subject: Re: Your Breakdown diagram
Thank you for taking care of this issue so quickly. The new parts arrived, the old parts are on their way and I have the pool up and running. I really appreciate your company's willingess to fix the issue without arguments. In this day and age, that is remarkable and was most definitely appreciated.
When it comes time to order more parts for the pool, I will always look to your company first.
Sent: Saturday, February 7, 2009 Subject: From a Very Satisfied Customer
Faviola, You are Fabulous, Wonderful, Excellant, and I love you! I bet you're beautiful too! Thank you for your fast, efficient and kind service. Let your company President know that in you he has an excellant employee, who understands service.
Sent: Wednesday, January 28th, 2009 Subject: Re: ITEMS ON BACKORDER FROM POOLCENTER.COM
Thanks Nikki.
By the way, you guys are awesome. Great prices and great customer service. You and Ramon kept me up to date on the backorder. Most companies have lost the art of effective communication.
Have a great weekend.
Sent: Monday, December 08, 2008 Subject: Wonderful product - Quick service
Thanks for sending my Swim Ways Baby Spring Float with canopy out so quickly – it was exactly what we wanted as a Christmas gift for our new little Grandson. It will come in handy this summer when he takes to the water for the first time!
Sent: Wednesday, Oct 1, 2008 Subject: RE: Your POOLCENTER.com Order Has Shipped - 362706
Great customer
service. Received package promptly. Clear receipts and updates on
pending shipments. Thanks again.
Sent: Thursday, September 25, 2008 Subject: Thank You!
Just a note to say Thank You for your informative web
site. Am thinking about upgrading my pool filter from sand (which just
doesn't seem to be able to keep up) to a DE filter. Your info was very
helpful
Sent: Wednesday, September 15, 2008 Subject: Re: pillow
Hello Rob - Wow - the air pillow arrived
yesterday evening - that was fast! Thank you again for your help. Take
care, Mike
Sent: Saturday, August 30, 2008 Subject: Re: Order placed Monday
I found the package - behind the storm door. I am sorry to have caused such
a fuss. I must say you took my beating well! Thank you for the courteous
professionalism.
Sent: Saturday, July 5, 2008 Subject: Re: Confirmation for Order #
381773
Lacy, Thank you so much. It could be that it was in
my spam file and I did not recognize it. I will look for your
transmission.
Thanks again, Your promptness is impressive. Ken
Sent: Friday, June 13, 2008
Subject: Comment
Thank
you so much for your help – I’ve never had such quick and efficient
“customer service”. Much appreciated. Have a great weekend.
Sent: Friday, June 13, 2008 Subject: Re: FW: Thank You for your Order from POOLcenter.com!
Thanks for the immediate response. The person I talked to was VERY
helpful and I was very pleased with my experience ordering from Pool Center.
Thanks again and please pass on my thanks to all involved.
Sent: Tuesday, May 27, 2008
Subject: FW: Order mistake - Oops!
Catherine, Again, thank-you for
your personal help and I sincerely appreciate a company with real customer
focus. I will do more ordering with you in the future...
Sent: Friday, May 23, 2008 Subject: Order Status
Thanks for the reply and
the pleasant transaction. I own a carpet mill producing, among other
products, the outdoor carpet for Lowe’s and some of the other “big Boxes”
and I value excellent customer service such as you exhibit. Thank you for
your concern and prompt attention. Sadly, there are far too few such
“customer oriented” persons around today – and they wonder why customers are
no longer loyal!
Sent: Tuesday, May 6, 2008 Subject: nice site!
This has been one of my
most pleasant internet shopping experiences!
Sent: Tuesday, April 29, 2008 Subject: Return Order # 313909
Thank you for your
quick attention to my issue and your excellent customer service. You
rock!
Sent: Sunday, April 6, 2008 Subject: none
thank you
order#306001 I had great difficulty locating parts for my anthony
filter. great web page and prices and shipping my filter is working
great again thanks to you - mike from outside boston
Sent: Friday, March 15, 2008 Subject: RE:
Can I add to the order?
I received my items on
Wednesday. Wow that was fast. Everything looks great. Thank you for such
fast and excellent service!
Sent: Monday, March 13, 2008 Subject: RE:
Your website
Thanks for a well-designed website where I can actually find what I am
looking for.
Sent: Friday, November 30, 2007 Subject: RE:
poolcenter.com order
Just out of interest and for your info, your
company offered this product at the cheapest price (including postage from
the USA to Australia) than any other company I found online. The cheapest
price I could find here in Brisbane was the equivalent of USD$51, not
including postage and handling.
Just a
thought as your service is outstanding as well!
Sent: Tuesday, March 06, 2007 Subject: Order Status, please
The response and
service from your company and yourself were exceptional. I would highly
recommend other hotels trying out your company on purchases for
supplies.
Sent: Saturday, April 21, 2007 Subject: Web Site
Good Morning, I would like to compliment your company website. The ease of
layout and the quality of information on your web site is fantastic. I was
looking for information on replacement parts and how to type information. I
came across your web site through a Google search. After viewing a number of
sites I finally came to yours and what a pleasure it was. I unfortunately
doubt I'll be a customer for I live in Canada and the cost of shipping and
shipping time will be to great. Just thought I would pass along my
compliments about your great web site.
Sent: Thursday, May 10, 2007 Subject: Re: Your Order has been Shipped
Thank you so much for your great service. We have received our filter. The
company we dealt with last year took our money and then took another month
getting our filter out to us. Your service is truly amazing. Thanks again.
Sent: Wednesday, June 27, 2007 Subject: Re: Your order has been Shipped
I can't wait to get my new filter! I miss my pool! And by the way, you have
GREAT prices! You beat anything I could find around here. I told the pool
places I called that they should be ordering online from you!
Sent: Friday, August 3, 2007 Subject: Re: Order placed on 07/25/07
Thank you for the extraordinary service. After I messed up and ordered parts
I didn't need, you made the return procedure painless. A pleasure to work
with, even though you lost the sale. I'll keep your number handy and you'll
be my first call should I need anything in the future.
Sent: Saturday, August 11, 2007 Subject: Re: Confirmation for Order #
381773
Thanks........you guys have the best
website I've ever seen. Absolutely user friendly!!!
Sent: Tuesday,
October 23, 2007 Subject: Comments on how you are doing
In a
word, you are doing great and I can't wait until the new store in
Springfield is open.
My
experience has been that most people write only when they have a
complaint. I believe that when somebody or a company does it right, it
deserves notice also. PoolCenter has been easily one of the best
companies I have dealt with, and that goes across the board, whether it
is the person who answered the telephone and directed the call with a
sunny voice, to the order department that got things out quickly and
correctly. Sometimes its easy to tell when a company treats its people
right.
Sent: Friday,
October 26, 2007 Subject: Re: FW: Thank You for your Order from POOLcenter.com!
Thanks for the immediate response. The person I talked to was VERY
helpful and I was very pleased with my experience ordering from Pool Center.
Thanks again and please pass on my thanks to all involved.
Sent: Tuesday,
November 27, 2007 Subject: FW: LOOP-LOC JONES - 458130
Got the cover and installed it this past weekend. Fit was perfect, and I am
very pleased. When it quits raining, I will email you a photo.
Sent: Wednesday,
December 20, 2006 Subject: Great Website!
Just a note to congratulate you for having a wonderful, customer-friendly
website. I just placed an order for parts for my Sta-Rite filter, and
it was truly a joy!
Sent: Tuesday,
October 3, 2006 Subject: Awesome!!
I just wanted to say I LOVE your website!!!
Sent: Monday, September
26, 2006 Subject: RE: Loop-Loc quote
We just installed the new cover this past Saturday and
I wanted to tell you how great this product is! My wife and I
installed it in about 4 hours and it went very smoothly. The fit and
finish is terrific and it looks great! They provide a very high
quality product and your service was top notch as well. We obviously
are very happy with everything and I figured that you should hear this
yourself. Thanks again for your time spent and I will be ordering
supplies for next year in the Spring. Thanks!
Sent: Tuesday, August 29, 2006 Subject: Thanks Again
Thank you very much.
Whenever I shop I’m always measuring value. Value is a far greater quality
than price. Your warranty is a primary quality within value for many
including me. I deeply appreciate your diligence in focusing on this issue
Sent: Friday, July
28, 2006 Subject: Thanks Again
Just a note to say that, as usual, the products
arrived quickly and have been installed and we are almost ready to put the
cover on for the winter - as soon as the Polaris gets the neighbor's Weeping
Willow leaves off the bottom of the pool. Thanks again for the great
products and especially, great service!!
Sent: Wednesday,
January 19, 2005 Subject: Re: Poolcenter.com Order #67687
Can you replace the fish item I ordered with a very
similar fish item?? If so, please go ahead and complete/ship the
order. Thanks for the great customer service I received from you!
It's very refreshing!
Sent: Saturday,
January 22, 2005 Subject: Thanks
I had received a float that was defective and let you
guys know. I received the replacement float the NEXT day and I will
definitely get all my stuff from you guys from now on just because of the
great response I received. Excellent Customer Service is appreciated!
Sent: Friday, July
22, 2005
Subject: RE: Order 90002
The gauge arrived late yesterday afternoon. It
is a different make and model gauge from original but works great.
Many thanks. It is people like you Steve that make great companies
like Pool Center so nice to do business with. I would like to get a
pool cover soon. What type, grade & manufacturer do you recommend??
Sent: Tuesday,
November 15, 2005 Subject: Re: your order
I received the parts today! How quick!!!!
Thank you so very much. You Americans will always be the best in the
world as far as customer support is concerned! I won't look for
another place next time I need Polaris parts. Thank you again!
Sent: Monday, May 24, 2004 Subject: Thank you
Searching the Internet I found your brilliant and
informative website, located my problem, and repaired it today. We
know how generous you people of the U.S.A. are, so a big thank you from over
the "pond."
Please take five minutes to rate our service? Your comments are
meant to improve upon our current processes. Thank you!
