Poolcenter.com will accept returns on most* items within 30 days of delivery date. Returned items must be in new, and unused condition. Returned items must contain all parts, documents, manuals, and be packed properly in its original condition box to receive credit for the item. Return shipping cost is paid by the customer. Items returned that meet these requirements are refunded less 20% of product cost (minimum $5).
If this applies to you, please click here to begin the returns process.

If we sent you an item other than what is on your order confirmation, or if there has been shipping damage, we will pay to return the item to us, and process another shipment using the same shipping service. Poolcenter.com must be notified within 7 days of the delivery date of shipping damage or shipping mistakes.
If this applies to you, please click here to begin the return process.

Our Product Support department exists to help our customers without cost to them. Because they are not at your pool, and often have sparse information regarding age, application, installation and numerous other factors, we cannot be responsible for advising incorrectly on which item to purchase, by email or by phone.

*No Return
The following items are not returnable: custom ordered items, special ordered items, installed or used equipment, pool cleaners, electronic items and parts, pool pumps and/or motors, pool covers, solar blankets, pool liners, pool chemicals, pool alarms, pool paint, inflatable vinyl items, and gift certificates.

Defective items
Warranty claims for defective items are presented to the manufacturer of the item. Please contact the manufacturer directly for assistance with making a warranty claim. They need a copy of your Poolcenter.com sales receipt and they may arrange repair or replacement for you, as per the terms of their warranty details. If we can help you in any way in making your defective / warranty claim, please let us know. For manufacturer links, click here.

Exchanges
To make an exchange, please place a second order for the correct item, and return the incorrectly ordered item to us. When we receive/process the incorrectly ordered item(s), we will credit the purchase price on the original incorrect order.

Truck Line Shipping
Please inspect your packages upon receipt for concealed damage. Items shipping Truckline to you which require a signature must be inspected thoroughly before signing off on them. By signing the bill of lading you are certifying that all items are in good condition. After signing, there is no recourse for damages, even concealed damage. Truck Line shipped items include large pumps, filters, or equipment packages, stairs, large steps, pool heaters, pools and pool slides, among other items.

Warranties
Warranty claims for defective items are presented to the manufacturer of the item. Please contact the manufacturer directly for assistance with making a warranty claim. They need a copy of your Poolcenter.com sales receipt and they may arrange repair or replacement for you, as per the terms of their warranty details. If we can help you in any way in making your warranty claim, please let us know. For manufacturer links, click here.

Cancellations
To cancel an order you must call us toll-free at 877-766-5287 during normal business hours (EST). Orders may not be cancelled via email. Orders must be cancelled before the item has shipped. If your order is already in the "picking" stage in one of our massive warehouses, it may be impossible to locate and prevent shipment. If your order has already shipped, please refer to the information above on requesting a return.

Package Refusals
Any refused packages will be charged a $11.00 UPS refusal fee as well as any shipping charges acquired.