POOLCENTER.com does not have a Restocking Fee!

Poolcenter.com will cheerfully accept returns within 30 days of customer receipt. Full credit, less any shipping costs, will be issued for most* items returned in new, unopened and unused condition. Returned items must contain all parts, documents, manuals, and be packed properly in its original condition box to receive full credit. If this applies to you, please click here to begin the returns process.

Items received past 30 days can sometimes still be returned, in the form of a gift certificate. If this applies to you, please click here to begin the returns process. 

If we sent you an item other than what is on your order confirmation, the item is defective or if there has been shipping damage, we will pay to return the item to us, and process another shipment using the same shipping service. If this applies to you, please click here to begin the exchange process. 

*No Return
The following items are not returnable:  custom ordered items, special ordered items, installed or used equipment, pool cleaners, electronics, pool motors, pool covers, pool liners, chemicals, pool alarms, leaf nets, inflatables, and gift certificates.

Exchanges
To make an exchange, please place a second order for the correct item, and return the incorrectly ordered item to us.  When we receive/process the incorrectly ordered item(s), we will credit the purchase price on the original incorrect order.

Truck Line Shipping
Please inspect your packages upon receipt for concealed damage.  Items shipping Truckline to you which require a signature must be inspected thoroughly before signing off on them.  By signing the bill of lading you are certifying that all items are in good condition.  After signing, there is no recourse for damages.  Truck Line shipped items include large pumps, filters, or equipment packages, stairs, large steps, pool heaters, pools and pool slides, among other items.

Warranties
Warranty claims for defective items are presented to the manufacturer of the item.  Beyond a 30 day return period, POOLCENTER.com does not warrant the products it sells. Please contact the manufacturer directly for assistance with making a warranty claim.  They need a copy of your Poolcenter.com sales receipt and they may arrange repair or replacement for you, as per the terms of their warranty details. If we can help you in any way in making your warranty claim, please let us know. For manufacturer links, click here.

Cancellations
To cancel an order you must call us toll-free at 877-766-5287 during normal business hours (EST) . Orders may not be cancelled via email.  Orders must be cancelled before the item has shipped. If your order is already in the "picking" stage in one of our massive warehouses, it may be impossible to locate and prevent shipment. If your order has already shipped, please refer to the information above on requesting a return.

Package Refusals
Any refused packages will be charged a $10.00 UPS refusal fee as well as any shipping charges acquired.