Poolcenter.com will accept returns within 30 days of customer receipt.  After 30 days, no returns will be accepted nor will credit be issued.  Returned items must contain all parts, documents, manuals, and be packed properly in it's original box.  The items received by us must be clean and in good working order.

100% Refund - Poolcenter.com pays to return ship the item
If notified within 7 days of receiving the item(s), Poolcenter.com will refund 100% of the purchase price of the item(s) and pay to return ship them to our location.  There are three acceptable reasons for you to receive a 100% refund; the item is defective, we sent the wrong item, and shipping transit damage.   If this applies to you, please click here to begin the returns process.

80% Refund - Customer pays to return ship the item
If returned within 30 days of receiving items, Poolcenter.com will refund 80% of the purchase price of any item(s) returned shipped to our location.  There are four acceptable reasons for you to receive an 80% refund; you ordered the wrong item, item not needed or wanted, item incompatible with system, or cancelled after ship-date.  If this applies to you, please click here to begin the returns process. 

No Return
The following items are not returnable:  custom ordered items, special ordered items, installed or used equipment, pool cleaners, electronics, pool covers, pool liners, chemicals, pool alarms, leaf nets and inflatables.

Exchanges
Exchanges can only be made when a second order is placed for the correct item.  When we receive/process the incorrectly ordered item(s), we will credit the purchase price on the original incorrect order.

Truck Line Shipping
Please inspect your packages upon receipt for concealed damage.  Items shipping Truckline to you which require a signature must be inspected thoroughly before signing off on them.  By signing the bill of lading you are certifying that all items are in good condition.  After signing, there is no recourse for damages.  Truck Line shipped items include large pumps, filters, or equipment packages, stairs, large steps, pool heaters, pools and pool slides, among other items.

Warranties
Warranty claims for defective items are presented to the manufacturer of the item.  Please contact the manufacturer directly for assistance with making a warranty claim.  They need to have a copy of your Poolcenter.com order and they will arrange repair or replacement for you.  For manufacturer links, click here.

Cancellations
To cancel an order you must call us toll-free at 877-766-5287 during normal business hours.  Orders may not be cancelled via email.  Orders must be cancelled before the item has shipped.  If your order has already shipped, please refer to the information above on requesting a return.

Package Refusals
Any refused packages will be charged a $10.00 refusal fee as well as any shipping charges acquired. Refused packages will also be charged 20% restocking fee.