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INTERNATIONAL
POOLCENTER.com has experience shipping to over 90 countries and we want to make your international ordering process as easy as possible. Please read below for answers to your questions, and for more information, please email us (spam protection) .
What about Voltage?All of our items are equipped to operate on 110V - 50Hz with one exception, our European Poolguard pool alarm (PGRM-2E)Pump Motors and Robotic Pool Cleaners will not operate on European or other voltages other than 110V, 50hz. All of our items will operate with Standard American voltage of 110V, 50hz.
What about Warranties? All items sold outside of the United States are sold without warranty. US Manufacturers will not warranty any item that is sold or used outside of the United States.
What about Returns? Items sold to or used outside of the United States cannot be returned. All Sales are Final.
What about freight cost? Each shipment outside of the continental United States is given it's own freight quote, or estimate of shipping cost. This is based on item weight and number of items. Please Note that errors may occur in this calculation for lighter, but larger items. Please check your email used on the order for communications regarding incorrect ship cost, or perhaps questions with the delivery address.
To calculate your shipping cost simply add your items to the basket, then click the "CALCULATE SHIPPING" button and select your country to view your estimated international shipping costs. If your country is not listed, we may not currently be shipping to your region. The amount shown is reliable for most (over 90%) of our international shipments of parts and supplies. Heavy or Larger items however, may require more ship cost. We will contact you by email to confirm your shipment costs with you.
Can I use my own shipper?We do not ship using Third Party Billing, or use your shipping account. We can ship to Freight Forwarders within the United States who pack items to ship by air & sea. For more information on freight forwarders, go to www.freightnet.com.
How long does it take to Receive my Items?USPS INTERNATIONAL PRIORITY service delivers to your country's postal service within 4-10 days for most destinations. After this time, your regular mail service will make delivery of the item to you. Please allow additional time for possible customs inspections. The time needed for us to process your order can be 1-2 business days for in stock orders. In some cases, we may need to obtain items not in stock from other locations within the US, so that we can ship the entire order together. This can add an additional 3-7 days processing time. In total, please allow 1-3 weeks to receive international packages - all international shipments are shipped from our Washington DC area warehouse, in the Mid-Atlantic region. How will I know when my Order Ships? When the item ships, you will receive an email sent from Poolcenter.com or from USPS.com - Please adjust your spam settings necessary to allow emails from us. You will be sent this email within 24 hrs of the items shipment (M-F).
What about Value Added Tax, Customs Fees, Import Duties, Brokerage Fees or other Taxes?USPS does not charge brokerage fees but has reciprocal arrangements with most countries - you may be required to pay tax upon receiving the items. This will depend upon your country custom and tariff laws. In most cases, however, no additional fees come due.
